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Home > CANCELLATION POLICY
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Cancellation Policy
Cancellations Policy CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE AT 281-557-2874 OR sales@psimtr.com TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders cannot be cancelled under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by PSI Motorsports. PSI Motorsports reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by PSI Motorsports. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 7% processing fee.
Some specialty items are not returnable/refundable/cancelable under any circumstances. Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. All shipping expenses are non-refundable.
*On all special order items there is a 25% non-refundable deposit. This will not be refunded even if the order is cancelled before the product is shipped. You will be notified prior to processing if your item is a special order. This will be listed on the web site or sent via email. Many times a form must be filled out and returned for you to verify your knowledge of a product being a special order item.
Orders that are cancelled before any product is shipped will be subject to a 7% processing fee
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